Terms and Conditions

Terms and conditions of sale
  1. You acknowledge and agree that:
    • devapetal marketplace provides an online location for sellers to sell and buyers to purchase products;
    • we shall accept binding sales, on behalf of sellers, but devapetal is not a party to the transaction between the seller and the buyer; and
    • a contract for the sale and purchase of a product or products will come into force between the buyer and seller, and accordingly you commit to buying or selling the relevant product or products, upon the buyer’s confirmation of purchase via the marketplace.
  2. Subject to these general terms and conditions, the seller’s terms of business shall govern the contract for sale and purchase between the buyer and the seller. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:
    • the price for a product will be as stated in the relevant product listing;
    • the price for the product must include all taxes and comply with applicable laws in force from time to time;
    • delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;
    • products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer; and
    • the seller warrants that the seller has good title to, and is the sole legal and beneficial owner of, the products, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings
4. Returns and refunds
  1. Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory
  2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
    • in respect of the product price;
    • local and/or international shipping fees (as stated on the refunds page); and
    • by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.
  3. organic products cannot be returned after purchased.
  4. Returned products (excluding organic products) only if defective shall be accepted and refunds issued by devapetal, for and on behalf of the seller.
  5. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.
5. Payments
You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.
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