How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product. Please be informed that delivery timelines for products exported to oversea are significantly longer than for other products.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact us here for more information. If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.

How do I pay on Deva Petal?

You can choose from the different payment methods available on Jumia. Please find below the list of available payment methods: Mastercard VISA Bank Account USSD Bank Transfer POS Visa QR You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

What guarantee can I expect from Deva Petal?

Deva Petal guarantees that all products covered are: Authentic/Original Delivered in perfect condition (no tear, leak, dent, etc.) Benefiting from extended return policy The best experience and satisfaction you can find on Deva Petal

Are all products on Deva Petal original and genuine?

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Deva Petal. Please contact us here if you think a product listed on our website does not meet these standards.

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