Does Deva Petal deliver internationally?
Yes, we do provide international delivery.
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What are delivery charges?
Delivery charges are the costs undertaken by Deva Petal and our logistics partners to bring your ordered item(s) to your doorstep.
How long does it take to receive my product?
Delivery timelines vary depending on your city and your selected product. Please be informed that delivery timelines for products exported to oversea are significantly longer than for other products.
Can I change my shipping address after I have placed my order?
You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact us here for more information. If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.
Can someone collect my prepaid package on my behalf?
Yes, please ensure your representative has the tracking number and a signed copy of your ID.
How do I cancel my order?
You can cancel your order by contacting our Customer Service here
Do I need an account to shop on Deva Petal?
Yes please simply register within 1 minute to get promo codes and latest products from us.
Will I receive all the items in my order at once?
Yes all items ordered will be delivered at once once the payment has been confirmed.
How do I pay on Deva Petal?
You can choose from the different payment methods available on Jumia. Please find below the list of available payment methods: Mastercard VISA Bank Account USSD Bank Transfer POS Visa QR You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
Do I have to pay shipping fee to get my product?
As per Deva Petal shipping fee policy, you can enjoy free shipping for certain items under promotion within Abuja only. You will have to pay shipping fees based on your location.